Shop FAQs

Covid Shipping Update

Our store is OPEN, although some important consi­dera­tions to allow us to implement strict and responsible hygiene and social distancing practices to keep our team safe. Please bear with us so we can continue to best support our customers while still protecting our team.

Limited Product Catalogue – Some Products Suspended

To reinstate our service, we need to maintain a consistent and reliable supply of incoming inventory. As our suppliers are working with reduced teams, thus reduced capacity, we’re working together to ease picking requirements and temporarily limiting our available product catalogue.  Suspended items will be clearly marked. You can order suspended items, and they will be shipped when they become available. The order will be shipped as a whole, so any items you order will ONLY be shipped once the suspended item is back in stock. We don’t know when this will be. It could be weeks, it could be months. All suspended products can be found here.

Production & Delivery Times

Please expect production delays of up to 7 working days, so orders will take appro­ximately 10 to 12 working days to ship.  Our operational capacity is lower than usual due to our workforce being reduced. This reduction is necessary while we importantly adhere to social distancing guidelines.

Royal Mail is experiencing delays in their service levels too, mostly because of the high numbers of staff absence. Please find their statement on changes to service here. You can also keep updated on Royal Mail’s general response to Coronavirus here.

We realise these delays come at a time where online shopping is high, however, the safety of our people, and those involved in the process delivering online sales, remains our priority.

Changes to Inter­national Shipping

“There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’ below.” – Royal Mail

As shown in the statement above from Royal Mail, the Coronavirus situation is causing significant delays to inter­national delivery.­ We will continue to ship orders which are experiencing delays, but we will hold orders to the countries that have suspended their mail services as per Royal Mail’s recom­men­dations.

Orders being shipped to these countries will be held, and not fulfilled until their mail services reopen, of which a date remains unknown.

To view the most up to date information, please see Royal Mail’s Inter­national Incident Bulletin.

Shipping Options

There are three different shipping options:

  • Standard
  • Recorded
  • Courier
Standard shipping (Royal Mail 1st + 2nd class)

This is the cheapest option available. It’s an untracked service, though typically it’s very fast. Often orders shipped with Royal Mail’s 1st Class service arrive the next working day but can take up to 3 working days to arrive (in the UK).

1st Class Delivery Estimates:

  • UK – 1 to 3 working days
  • EU – 3 to 5 working days
  • Everywhere else – 7 to 10 working days

2nd Class Delivery Estimates:

  • UK – 3 to 5 working days
  • EU – 5 to 7 working days
  • Everywhere else – 10 to 14 working days
Recorded Shipping (Royal Mail Signed For)

This is a proof of delivery service. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it’s delivered.

1st Class Delivery Estimates:

  • UK – 1 to 3 working days
  • EU – 3 to 5 working days
  • Everywhere else – 7 to 10 working days

2nd Class Delivery Estimates:

  • UK – 3 to 5 working days
  • EU – 5 to 7 working days
  • Everywhere else – 10 to 14 working days
Courier Shipping (DPD Next Day)

This shipping method is tracked throughout its journey, and proof of delivery is obtained when delivered. The ‘next day’ service refers to the UK, where all parcels are delivered the next working day. Delivery estimates for other countries are slightly longer.

Delivery Estimates:

  • UK – next working day
  • EU – 3 to 5 working days
  • Everywhere else – 5 to 7 working days

Shipping FAQ

How much will shipping cost?

Shipping costs are based on the weight of your parcel, the shipping method and the destination it’s being shipped to. All parcels heavier than 0.4kg (UK) or 0.3kg (rest of the world) will default to DPD as this is the cheapest shipping option.

What happens if my order doesn’t arrive?

All delivery estimates are based on quotes supplied by the relevant courier, so they can’t be guaranteed. If your parcel is not delivered within the estimated window then it’s very likely there has been a delay in transit.

Royal Mail
If your order is shipped with either of the Royal Mail services we advise you wait 10 working days (UK shipping addresses) or 28 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we’ll be able to work with you to resolve the problem.

DPD
All orders shipped with DPD are fully trackable and we recommend you contact DPD with your tracking number if there are any issues for the quickest resolution.

Where is my order shipped from?

Tshirt’s are dropped shipped directly from the printers, in the UK.

Do you ship worldwide?

Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail or DPD depending on the shipping method you selected.

Who pays the customs duties & taxes?

Any shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to appropriate customs agency by you.

Wrong/Insufficent Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable)

Returns

Do you accept returns or exchanges?

Each product is printed to order which is to say your shirt is especially printed for you, only after you’ve bought your tshirt. Unless there is a fault with the item we don’t accept returns or exchanges.

What do I do if the product is faulty?

Whilst rare, it does occasionally happen. Simply email us with a photo and description of the fault and we’ll arrange a replacement or refund.

EU Return Policy

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore we reserve the right to refuse returns at our sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

What this means in plain english: each tshirt is ordered and printed bespoke, customised for your order. If there is no clear fault your request for a refund/return may be refused (unfortunately this is the policy of our printer). Obviously this is not ideal, and we’d like to work with you as best we can to resolve any issue. Please email us with photos so we can come to an appropriate arrangement.

Pricing and Proceeds

Wait, these seem really expensive for what they are?

We run our store as a drop-ship store. What that means is we don’t hold any stock. When you place an order a single shirt is ordered from the supplier, printed and shipped directly to you. What that means is while we, as a not-for-profit store don’t have to use the proceeds to purchase and store stock up front, it does raise the cost because we’re ordering a single shirt instead of hundreds.

We usually price our items at £1-£3 above the cost price depending on the product. It’s this on-top donation which goes to NKH Charity to support NKH Research. We don’t take a penny of the proceeds.

Where do the proceeds go?

All funds go into a dedicated paypal account (as it’s the cheapest online billing solution).

When the pot is £100+, we send that directly to Joseph’s Goal (Charity Number 1151548) by bank transfer or through justgiving. Joseph’s Goal in turn supports Prof. Nick Greene at UCL. He’s thought to be the closest to an NKH clinical trial for gene replacement therapy. For more information on Joseph’s Goal, please visit www.josephsgoal.org.

Who covers the cost of this website?

Thanks to the drop ship option, the costs of this website are negligible (the only costs are: the cost of the domain name and webhosting). These are covered by Team Mikaere and do not come out of the profits of the stores. All work and time on this website has been donated and/or covered by Team Mikaere.

Stores and Locales

What is the difference between the UK and the US Store?

Both our stores are a drop-ship stores. What that means is we don’t hold any stock. When you place an order a single shirt is ordered from the supplier, printed and shipped directly to you.

We work with printers in both locales, one in the UK and one in the US. That means when you order from the UK store, the shirt is ordered, printed and shipped from within the UK. In the US, the shirt is ordered, printed and shipped from the US.

This does means there will be slightly different products between stores, as we’re using different suppliers. It also means we can charge and make donations in the appropriate currencies.

Personalisation

How do I get a family or event shirt made?

If you’d like a personalised shirt for your family, or event (like this one for Arthur) please let us know by emailing us.

It costs £25 to set up, and we provide a simple (one colour) logo on a range of products. Specifically: tshirts (baby, child, ladies and men) and hoodies (unisex adult and youth). The colours and styles are limited to what you already see in our shop.

Do I need a logo?

We can design a simple logo for you, or use one that you have already. Please note we are not a design service, and any logo requests will be limited to one review/set of changes.

If you have clear ideas about what you would like, please hire a designer. All files will need to be provided in png form, with at least 300dpi in RGB.

I’d like other products personalised… what else do you do?

If you’d like additional products (such as tote bags, cushions, aprons, iphone/samsung phone cases, embroidered caps, polos, mugs etc) we can set these up for an additional fee of £10 per extra product (please note: embroidered caps come with an additional one off fee, due to the embroidery set up).

Please note: our product catalogue is limited to what our printer supplies.